Where can I live chat with customer support?
Live chat is available Monday - Friday from 9:00 a.m. - 5:00 p.m. EST/EDT.
You can access our live chat within the Smile.io admin.
In the home page of the Smile.io admin, if live chat is available, you will see a chat icon in the bottom right-hand corner:
If live chat is not available, you will see a magnifying glass icon in the bottom right-hand corner:
When you click on the magnifying glass icon, you can search our available knowledge base documents. If you can't find an article related to your question, please contact us at firstname.lastname@example.org, and we will answer your question as soon as possible.