What is a program member?
Smile.io will carry over all of your customers from your Shopify, ShopifyPlus or BigCommerce store. These customers need to create a unique password for their account in order to become a Program Member.
If there is no password associated with their account, they will be considered a 'Guest' customer, and will not be able to interact with the Rewards Program until they create a password. A program member is any customer in your rewards program that has earned 1 or more points.
If a customer is not earning points, they will likely need to create a password for their account.