How do I get my customer's birthday?

To get their birthday points, your customers will need to do the following:

  1. Sign into their account at your store.
  2. Click on the Smile.io Launcher in your storefront.
  3. When the pop-up appears, they should click on 'Earn more points'.
  4. In the Earn More section, they will find the birthday option.
  5. When they click on the 'Save date' button on the birthday option, a field will appear where they will enter the date of their birthday. 
  6. When they are ready, they will click 'Save'.

Your customer's birthday will appear within their customer profile in the  Smile.io admin.  


Note: Your customer must enter their birthday date at least 30 days before the date of their birthday in order to automatically receive the birthday points.

If you need to change the date of your customer's birthday, please contact us at support@smile.io with their email address and the correct date.

Still need help? Contact Us Contact Us