How do social media points work?

The Smile.io system will award points to the customer when they click on the option in the rewards pop-up, and not technically when they click on the like/follow/share option within the social media page.

The reason for this is because Facebook, Twitter, and Instagram currently don't allow for third-party programs, like ours, to pull information from their websites. 

We hope that they will allow for integration of this sort in the future, but at this time, we can only award points when your customers click on the option in our app. 

If it helps, we have found that well over 90% of customers who click to like/follow/share will follow through with the action. 

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